Adams Insurance Service, Inc.
427 W 20th St # 500, Houston, TX 77008
Adams Insurance Service is a independent, family-owned and operated agency in Houston, Texas. We are a full service agency providing commercial and personal insurance coverages for customers in Texas and beyond. Founded in 1947, Adams Insurance has built a strong reputation for customer service and insurance expertise.
Vice President and General Counsel
Andy is Vice President and General Counsel for Adams Insurance Service and holds a J.D. from the University of Texas and a B.B.A. from the University of St. Thomas, summa cum laude. Born and raised in Houston, Texas, Andy likes to say that he has worked for Adams Insurance from birth! Andy joined the Adams team in his current capacity in 2002 from Bracewell & Patterson (now Bracewell & Guiliani) where he was an associate attorney in the Labor and Employment section. Andy is now the third generation of the Adams family to work at Adams Insurance. In addition to his duties as General Counsel, Andy brings a unique perspective to the service Adams provides with his background in labor and employment litigation. Andy is active in the community and his church, Our Savior Lutheran, where he serves on several Boards and committees. In particular, he has a passion for the restoration of classical liberal arts education in elementary and secondary schools. Andy married his high-school sweetheart, Amy Barrett, in 2000. They have been blessed with four children, Isabella Marie, Benjamin Barrett, Samuel Griffin and Livia Sue. When he is not at the office or trying to figure out how to justify another trip to Disneyworld “for the children,” Andy is a fair-weather gardener, and an avid reader of military histories (anything by Victor Davis Hanson), classical literature, movies, and comic books.
Employee Benefits Specialist
Ashlee joined Adams Insurance in April 2012. She is an Employee Benefits Specialist. She works with Julie Braun to process group and individual health applications and renewals as well as resolving claim issues. Julie and Ashlee make a great tag team against the constant shenanigans and sometimes diabolical deeds of health insurance carriers. She is also the Co-Chairman of the Special Events Committee on the Woman's Contractor's Association. Ashlee was born and raised in Houston, Texas. She is blessed with two wonderful children, Madison Nicole and Xander Aurelius. In her spare time, she loves spending time with her kids, making homecoming mums and floral centerpieces. Her company is MAXDesignz by Ashlee and can be found on Facebook. She loves to play volleyball and hit the beach. Obviously, this makes beach volleyball her nirvana.
Commercial Lines Customer Service Representative
Jody Berry has been with Adams since 2006. She is a Commercial Lines CSR, with a CISR designation. A self-described ‘doer,’ Jody loves her job and always rises to meet a challenge. The proof is on her wall, covered with running medals from various races and marathons! After raising four children, Jody started running and hasn’t stopped. One of the most memorable experiences of her life was running in the Athens Marathon in 2009, where the marathon event originated! She ran the 2013 Houston Marathon in 3:20, and Bike Barn sponsors her for their Elite Triathlon Team. Originally from Peoria, Illinois, Jody loaded up her van and came to Texas for a job in physical medicine but left the field to be a stay-at-home mom. Her late husband David encouraged her to take running seriously. She ran her first ever marathon in 3:30, and she was hooked. Jody has three boys who have grown into young men and her youngest daughter will soon graduate from college. Her pride and joy are her two grand kids, and she takes every opportunity to play ‘Grandma’ when she’s not training for her next race!
John Flake, CPCU, ARM, AAI, AU, CIC
Senior Account Executive
John joins the Adams Insurance Service team after a very successful 32 year history with Liberty Mutual Insurance. John was born in Arkansas, schooled in Oklahoma, where he started his insurance career and got to Texas as soon as he could. John graduated from The University of Central Oklahoma (formerly, Central State University) and holds the CPCU, ARM, AU, AAI, & CIC designations. John’s areas of specialization include insurance program coverage and financial analysis. He has an extensive background in both middle and national accounts with guaranteed cost, loss sensitive programs, and captives. At Liberty, worked with primarily with construction, retail, and energy accounts. John has two sons, Mason & Marty. Ana, a proud 4’10” Cuban American and the love of John’s life, keeps him in line and sometimes in Spanish just to keep things interesting. Ana also has her Concealed Handgun License so burglars might want to rethink the Flake residence! The couple enjoys traveling, and New England is a favorite destination. John is an avid reader, and rumored to be a Sci-Fi nerd like a few others at the office. Framed family photos cover John’s desk but he must have left his Star Trek: The Next Generation action figures safely at home.
Julie Thompson Braun
Vice President Employee Benefits
Julie is our Employee Benefits Manager. She is a natural at our highest priority: customer service. She offers our benefits customers personal service and problem solving to suit their specific needs. With over a decade of experience in the HR and group health industries, she worked as a broker for BBVA and on the employer side with Baker Hughes. Julie was born in Needham, Massachusetts, but denies being a Red Sox fan. By the grace of God she came to Texas when she was five years old and has lived here ever since. Her favorite insurance policy is Auto – because it’s ‘your best friend when you have teenage boys.’ If you are looking for the best quote for health insurance, Julie will leave no stone unturned to find you the best coverage for the money!
Commercial Lines Customer Service Representative
With over 20 years of insurance experience, Kim is a Personal Lines account manager for Adams Insurance. She joined Adams in 2006 and holds CISR and ACSR designations. A native Houstonian, Kim now resides in the country near Brookshire with her family where teenagers Brian and Tori attend high school. Recently Kim Wade changed her last name to Adams - not because she likes the company so much but because she married longtime boyfriend Carl Adams. (no relation to Norman and Andy) They are both big Texans fans, and are awaiting another addition to the family, a chocolate lab puppy named ‘Cush’ after Carl's favorite Texan, Brian Cushing. Kim brings expertise in Personal as well as Commercial Lines, and her customer-first attitude is an important part of the service we provide. She plans to obtain her CIC designation in the coming year.
The Voice of Adams Insurance
Melissa is the “voice” of Adams Insurance. She is our friendly greeting on the phones, but she also has a dark side. She becomes chief bounty hunter when a client or Norman needs to track someone down. There is no place to run or hide. Melissa was born and raised in Hayti, MO. She started work at Adams Insurance in 1996. She has two children Chelsea and Matthew.
Norman Adams is President of Adams Insurance, and a Certified Insurance Counselor ("CIC"). He has more than 45 years of experience in the insurance industry and is the second generation to operate Adams Insurance after his father, M.G. Adams. “There is no such thing as a ‘controlled account,’ and there is no shortage of insurance agents!” If Norman had amantra,this would probably be it. Norman has built Adams Insurance from its humble beginnings as a “mom and pop” personal lines agency by always doing more than the client expects, and never taking his clients for granted. This attitude is the basis for the reputation of service Adams Insurance has built over its 60+ years. Norman’s energy, candor, fierce loyalty, and commitment characterize every aspect of his work and personal life, whether it is insurance, civic leadership, politics, his church, or just being a grandpa. If you are familiar with the "Chuck Norris Facts" website, you will appreciate the fact that Norman is Chuck Norris's landlord. Norman was a founding director of the Greater Heights Area Chamber of Commerce. He was also a founding trustee of Citizens Against Lawsuit Abuse ("CALA") and has been an active force in Texas tort reform and tax relief. He helped organize Texans for Sensible Immigration Policy in 2007 and continues to advocate for a resolution to the immigration debate. He has been a constant supporter of life and family causes for the last 20 years. In addition to his business and civic duties, Norman is the President of Our Savior Lutheran Church. Norman has been married to the love of his life, Debbie Sue, for more than 40 years. Their courtship began in the seventh grade when both attended Our Savior Lutheran School. Norman and Debbie have two children, Tracy Lynn and Andrew Allan. They have four grandchildren, Isabella, Benjamin, Samuel, and Livia, by their favorite daughter-in-law Amy. Their favorite son-in-law is Mark Dacus. Mark and Tracy were married in 2006 and currently reside in Houston, Texas.
Have you ever wondered about that old time cowboy music we play when you’re on hold for someone? That special collection of cowboy tunes was selected by our resident ‘singin’ cowboy,’ ‘Wiley’ Pat Gavin. You can catch Pat and the Buckaroo Band playing genuine cowboy songs at Hickory Hollow or other venues in town. Pat lives by the Cowboy Code, and he’s been riding for the Adams brand since 1984 as Property Manager. When cowboys moved a herd of cattle, they were ‘riding for the brand.’ The great cowboy entertainer Red Steagall sings, ‘A man’s brand is his own special mark that says this is mine, leave it alone. You hire out to a man, ride for his brand and protect it like it was your own.’ Pat received his 25 year buckle in 2009. He works behind the scenes to keep our office and the Heights Medical Tower running. After Hurricane Ike, Pat was our hero, carrying buckets of water up five flights of stairs so we could flush toilets! Pat married his wife Pam in 1973, and their daughter Megan lives in New York City. A veteran marathon runner (48 so far), Pat and Megan ran the Grand Canyon rim to rim in 2008. Other than when he is running, you’ll never catch Pat without his boots on!
Personal Lines Manager & Marketing Director
Tracy is Personal Lines Manager and Marketing Director for Adams Insurance Service, Inc. and holds a Bachelor's Degree in Communications from the University of Texas at Austin. Tracy is relatively new to the insurance business having worked in radio media for 25 years, starting as an overnight DJ in Austin, Texas where her on-air handle was "Tracy Austin." From there she moved to LA and became Music Director for KIIS FM (Ryan Seacrest now hosts their morning show). She moved to Hartford, CT to be Program Director for a Top 40 station there. After that, she spent several years in Houston as Program Director for 104 FM. She then moved to Brisbane, Australia for a Program Director job "down under." Returning to the States, she was a Program Director at Q102 in Philadelphia, PA and returned to Houston in 2010 at Mix 96.5. During those decades in radio media, Tracy gained tremendous expertise in marketing, managing difficult personalities, and Top 40 music. Two out of those three areas of expertise fit Adams Insurance very well! At present, there are no plans to change the hold music to Top 40. After two years of learning the insurance ropes, Tracy took on the role of Personal Lines Manager for Adams Insurance Service in 2014. Working with Kim Adams (no relation), Tracy manages Adams Insurance's homeowner's, auto, personal umbrella policies and customer needs. Tracy is daughter to Norman & Debbie Adams and sister to Andy. She is married to Mark Dacus and they both live with three highly skilled and dangerous ninjas/cats.