ARAG Legal Services UK
ARAG plc 9 Whiteladies Road Clifton Bristol BS8 1NN
ARAG is a pioneer in legal insurance. Our mission from the very beginning has always been to enable every citizen to be able to assert their legal rights. This pioneering spirit has made us successful throughout the world. We have become experts in developing and advancing the concept of legal expenses insurance with innovative products and services by understanding the many and varied different legal systems that exist.
Head of Sales
I graduated with an honours degree in Business Administration and initially worked for a Lloyds broker in London and then as a commercial underwriter for a composite insurer. I fell into legal insurance in 1995 after becoming bored working in a large corporate and now look after the Before-the-Event sales function at ARAG, with a particular focus on insurer partnerships.
Chief Financial Officer & Company Secretary
I originally studied at UWE in Bristol and trained in the manufacturing industry where I achieved my professional accountancy qualification. I have worked in the paper and print industry and also with Unilever plc where I used to analyse the cost of the red stripe in toothpaste! Fellowship of CIMA followed and I have now worked for 25 years in legal expenses insurance. At some point it was assumed that as an Accountant I would naturally make a good head of IT(!), an interesting challenge.
Head of Claims
My entire professional career has been based in insurance, working within claims and customer services since 1999. All but two years have been spent in Legal Expenses Insurance. I joined ARAG in 2007 and have held various positions within the Claims department since, latterly as Claims Manager, which has given me an in-depth understanding of our customer needs and how to deliver a quality service which is something I remain passionate about protecting.
Director & Head of ATE
I started out in the legal expenses market in1986 when I joined Allianz, starting in sales, before moving into management, and eventually becoming head of Allianz Legal Protection. Having made the move to ARAG, I am particularly proud that we have been crowned “ATE Insurance Provider of the Year” in 2012, 2013, 2014 and our fourth time overall. With the market continually evolving, it’s a challenge to look at new ways of developing and marketing our products to our customers, but we are committed to delivering solutions that help maintain access to justice.
I joined Legal & General straight from Bristol Grammar School and spent 10 happy years as a Liability Insurance Underwriter including working in the City of London before returning to Bristol in 1987 to take up a career in Legal Expenses Insurance (LEI). LEI was at that time relatively small, but over the years it has grown substantially, and I’d like to think that I have played a significant part in raising its profile and importance within society as a whole. In 2006, I seized the opportunity of being part of launching ARAG into the UK, particularly as ARAG’s strong heritage since 1935 has always been based on a simple idea that “every individual should be able to assert his or her rights, not just those who can afford it”. My passion is to ensure that this idea becomes reality in the UK.