Collyers TMA Ltd

5 Maidenbower Business Park, Balcombe Road, Crawley, West Sussex RH10 7NN, United Kingdom
Collyers specialises in managing freight liability and marine cargo claims and risks, as well as loss adjusting and surveying. We are highly competitive in providing local, national and global services and delivering expert, experienced and cost effective solutions; each specifically designed for the freight and cargo industries. Claims cost more than time and money. They can grow in aggravation out of all proportion to their actual value, divert people from key business tasks and adversely affect business relationships and profitability. But we've successfully handled hundreds of thousands of claims, hold client delegated settlement authorities of up to €250,000 and our claims adjusters have, on average, nearly 25 years of experience each. We help industry professionals at every level save money, time and trouble; turn negative experiences into positive ones and, ultimately, support their objectives. That's why clients - from liability insurers and brokers, to logistics operators and goods owners - trust Collyers.

Company Staff

Adrian Mackay
-
Claims Specialist
Adrian joined Collyers in September 2000 and has experience of dealing with a wide range of transit and marine related claims and disputes. He has proven himself as a highly skilled negotiator based on his sound knowledge of road, sea and air freight transit conditions
Alan Carter
-
Claims Specialist
Alan is the claims manager at Collyers, celebrating 40 years with the company in 2010. His vast experience ranges from claims management to cargo surveying and heading up various company projects in the London office. His diverse knowledge of freight liability and cargo matters is complimented by his experience with managing accounts involving household relocations, antiques and fine art. Alan also assists with the development of new business, systems, and procedures. A keen follower of most sports particularly rugby and cricket he continues to play competitive badminton
Emma Gillings
-
Claims Specialist
Emma completed her German, French and Art and Design A-Levels, and Biology and Chemistry AS Levels in 2011. After leaving college Emma gained a position in the leisure industry as a Chef. Emma joined Collyers in July 2015 under the position of Trainee Claims Handler and now handles legal liability goods in transit claims on behalf of a pallet network under RHA conditions and the CMR convention. So far during her time at Collyers, Emma has attended seminars given by expert lawyers in the field. Emma is continuing to develop her skills and knowledge in the area.
Emmanuelle Diaz
-
Claims Specialist
Emmanuelle obtained her Spanish degree in 1999 at Aix-en-Provence University and had over five years experience in handling medical and motor claims with International insurers before joining Collyers at the beginning of 2007. Currently she is handling claims involving both freight logistics and international relocations where her fluency in English, French and Spanish has become highly valued. Outside of work, Emmanuelle likes to paint in water colours.
Hugo Alves
-
Loss Adjusters & Surveyors
Hugo, a native Portuguese, moved to the USA and after obtaining undergraduate degree in Business Management (corporate finance) settled with his family in the UK in 2009. After working in the corporate finance industry he joined Collyers 2011 where he has applied his skills to claims recoveries and loss adjusting specialising in perishable cargo. He currently manages the accounts of two of the UK's largest supermarkets.
Ian McLelland
-
Executive
Having gained freight liability claims experience as an insurer, broker and loss adjuster, Ian joined Collyers in 1981 and has risen steadily through the ranks, becoming a director in 1992 and managing director in 2000, serving until 2016. His technical knowledge and ability to manage expectations and deliver solutions is widely recognised. Always looking to broaden his horizons, Ian is presently studying French and has a keen interest in all aspects of the martial arts.
James Radmall
-
Claims Specialist
Having graduated from University in 2003, James obtained 3 years experience in motor claims handling and motor insurance fraud before joining Collyers during 2007. He specialises in freight liability and international relocation claims.
John Bigwood
-
Executive
John took over the firm in the early '70s, redirecting it from personal lines servicing into the transportation industry. His perspective then, as now; the partnership of youthful enthusiasm and innovation, with the matured values well proven in the 1939 firm. These, he maintains are still our drivers to capture creative opportunities, whatever the economic climate. Business volumes were never this firms target but rather, much rather, the participation with the ambitions of dynamic businesses and their personnel. Achieving solutions is, he says, always a people to people matter and he finds a real buzz in it still. Father of 7, and granddad to 28 grandchildren (and counting) but time allows indulgence in his lifelong delight; sailing, and in quieter times genealogy.
John Maloney
-
Loss Adjusters & Surveyors
John has been involved in the marine insurance claims market for over 30 years and joined Collyers at their newly opened Manchester office in 1981. Since then he has successfully extended his experience and expertise to encompass all aspects of marine and transit claims and survey work, including all types of commodities and risk assessment. His other passion is football, and he follows his team throughout the UK and Europe.
Mark Dieter
-
Claims Specialist
Mark joined Collyers in 2013 and deals with large claims arising from logistics contracts particularly those involving ocean freight. He is ACII qualified and is a Chartered Insurer. Mark obtained an LLB (hons) law degree and an LLM master of laws degree in maritime law from Cardiff University and has passed the New York Bar. He has worked for P&I Club managers for over 15 years latterly as Claims Manager and has also worked at two specialist shipping and commercial law practices.
Mark Tullett
-
Claims Specialist
Mark has over 35 years experience in the marine liability and cargo business (including the last 15 years at Collyers) where his global knowledge is ideal for managing key forwarders' accounts. His career in the industry commenced at the beginning of the 1980s and has since encompassed everything from adjusting, recoveries, marine and non marine claims to risk management, broking and client support. All of which have stood him - and his clients - in good stead at Collyers.
Monica Reeves
-
Claims Specialist
Monica Reeves has 17 years of marine claims handling experience. She joined Collyers in June 2014, having previously worked for a London-based International Group P&I Club. Monica is bilingual (English/German), and has been a Member of the Institute of Chartered Shipbrokers (ICS) since August 2006. She has extensive experience in handling a wide range of shipping-related claims including cargo loss/damage as well as property damage (vessels, ports and terminals).
Neil Slinn
-
Loss Adjusters & Surveyors
After being with Collyers for most of his working career, Neil now specialises in complex goods in transit legal liability claims and all types of marine cargo and commodity claims shipped by land, sea and air. His clients include insurers and logistic providers, in respect of major losses.
Richard Fawkes
-
Loss Adjusters & Surveyors
Richard has 20 years experience in the insurance industry, commencing his career in 1990. In 2004 he moved into loss adjusting, specialising in marine cargo and freight liability before joining Collyers in 2008, where he has continued to be actively involved in the marine and transit market, including warehousekeepers and risk assessment/control. Outside the office Richard has a keen interest in most sports and outdoor activities.
Robert Poxon
-
Claims Specialist
Robert joined Collyers in 1983, having worked previously for transit insurance and loss adjusting specialists, and has considerable expertise in all fields of carrier transit, freight forwarder logistics and warehouse-keeper liability claims. Many large clients value Robert's technical freight liability knowledge and attention to detail. His other passions include classical and 60s music, gardening and supporting Blackpool FC.
Shirley Turner
-
Claims Specialist
After reading Psychology at the University of Cape Town, Shirley started her insurance career in the late 1980s. She progressed to heading up training and new business initiatives before promotion to an office management role in her homeland. After moving to the UK Shirley joined Collyers in 2006 and currently plays a key role in the management of high volume claim intensive accounts. She has a black belt in Goju Ryu karate.
Stan Greenacre
-
Executive
Stan graduated in 1997 with 1st Class Honours in Pharmacology. He pursued his passion for high level research and analysis presenting his work across Europe and North America and publishing in several Scientific Journals. After obtaining his PhD he brought his analytical and problem solving skills to Collyers in 2002 to manage the Group's operations, being appointed director in 2005 and managing director in 2016. He helped amalgamate separate parts of the business and now oversees finance, operations and strategy.
Teresa Jambur
-
Claims Specialist
Teresa Jambur completed her Master's degree at the Faculty of International and Political Studies of the Jagiellonian University, in Cracow, Poland in 2006. Since then she carried out work experience in Spain and has, since moving to the UK, developed professionally in customer focused roles in event management and within the aviation and insurance industries. Since joining Collyers at the beginning of 2013 she has been handling claims involving both freight logistics and international relocations where her fluency in English, Polish and Spanish has become highly valued. Currently she is handling liability claims from first advice to settlement in accordance with national and international Conditions of Carriage (RHA, CMR). She is also attending regular industry seminars on the subjects including freight liability issues in many different jurisdictions and other aspects related to the Marine insurance.